Refund Policy
A simple, fair guarantee, and how refunds work depending on where you bought.
I want you to feel good about any purchase. Where you bought decides how a refund is handled, so here is the plain version for both cases.
Bought directly on shenshin.co (via Paddle)
Direct purchases, such as the paid course, are sold through Paddle, my Merchant of Record. They come with a 14-day money-back guarantee: if the product is not right for you, ask within 14 days of purchase and I will approve the refund. No long forms, and no hard feelings.
How to request a Paddle refund
Two easy ways:
- Use the link in your Paddle receipt (the order confirmation email from Paddle) to contact Paddle support directly, or
- Email [email protected] from the address you bought with and mention what you purchased. I will approve it and Paddle will process it.
Timing
Because Paddle is the Merchant of Record, refunds are issued by Paddle to your original payment method, usually within 5 to 10 business days depending on your bank.
A note on fairness
The guarantee is here for people who genuinely gave the material a try. I may decline refunds in clear cases of abuse, such as downloading everything and then asking for the money back, or repeated refund requests. After 14 days I am still happy to hear you out case by case.
Bought on another platform (Udemy and others)
If you bought a course on a third-party platform such as Udemy, that platform is the seller, and its refund policy applies, not this one. Request the refund through that platform. For example, Udemy offers its own refund window through your Udemy account. I cannot process refunds for purchases made outside this site.
Chargebacks
If something looks wrong with a charge, please reach out to me or to Paddle first. We can almost always sort it out faster than a bank dispute.
Last updated August 26, 2026. Questions? Email [email protected].